Streaming unblock support and regional routes

The regions in the table above are the platforms' own landing requirements or the regions they are most often accessed from; they do not mean this service has routes in every one of them. The cities and route types actually available are listed live on the Nodes page. Platforms adjust their content licensing and risk-control policies, so a route that works today will not necessarily keep working.

A route's exit type can change as platforms adjust their risk controls; it is never permanently fixed. When choosing a route, try the exit with the clearer label in the same region first. If playback on one route errors out, switch to another route in the same region rather than hopping between regions — jumping regions repeatedly is itself one of the triggers for risk controls.

The table above shows the usual bitrate ranges and recommended available bandwidth for each quality tier on streaming platforms; it is not a bandwidth promise from this service. Whether you actually get 4K also depends on your account tier, whether your device supports HDCP 2.2, and your screen resolution. When the exit is congested at peak hours, the platform steps the bitrate down on its own — that is its own protection mechanism.

If the message does not change after switching routes, first confirm the client really connected to the new route, then check whether the browser still holds a sign-in state from the previous region. Clearing cookies and site data once usually solves the problem faster than switching routes again.

1. Confirm the library you want and your account region

   Decide which region's library you want, then confirm the region your subscription account belongs to. Regional detection is only stable when the account region and the route region match; when they differ, the platform serves the library tied to your account, and switching routes changes nothing.

2. Pick a route in that region

   For US libraries choose Los Angeles, US · Relay; for Japanese libraries choose Tokyo, Japan · IEPL dedicated; for Hong Kong and Singapore content choose Hong Kong · IEPL dedicated or Singapore · Relay. When a region has several routes, pick by type first: dedicated for 4K on-demand, relay if you switch regions often.

3. Verify the exit after connecting

   Once connected, open the Nodes page or your account page on the platform to confirm the current exit region matches what you expect, then open the playback page. Skip this step and it becomes hard to tell a route problem from an account problem later.

4. Clear cache and cookies before playing

   Leftover cookies from the old region make the platform keep reading your previous location, which shows up as “connected, but still the old library”. Clearing cache and site data once before signing in saves most of the time people spend switching routes.

5. On an error, switch routes within the same region first

   Switch routes inside the same region rather than hopping across regions, since frequent region jumps tend to trip risk controls. If two routes still will not open, contact support with the error code, the route name and the time of day, so the issue can be traced.

Platform policies change, and this service does not promise that any platform will stay unblocked forever. What is certain: route coverage, the refund terms, and ongoing route updates. If a platform will not open, work through the five steps above first, then check the Nodes page and switch to another route in the same region.